Facilitators

Augusto Dutra Galery – São Paulo/SP

Graduated in Psychology from the Federal University of Minas Gerais – UFMG (1997),  Master’s Degree in Business Administration from the Fundação Getúlio Vargas (Getúlio Vargas Foundation) – FGV / SP (2005) and holds PhD in Social Psychology from the Universidade de São Paulo (University of São Paulo) – USP (2014). He is currently a postdoctoral fellow in Social Psychology at USP. He is an assistant professor at Fundação Álvares Penteado (Álvares Penteado Foundation)- FECAP and invited professor of the course of Professional Masters and at CEAG of the Escola de Administração de Empresas de São Paulo/FGV (School of Business Administration of São Paulo) . He was coordinator for 5 years of the Center of Studies DIVERSA, of Instituto Rodrigo Mendes (Rodrigo Mendes Institute).  He is experienced in the field of Social Inclusion and Social Psychology,  Work and Organizational Psychology, especially in the fields of psychosociology.

Claudius D’artagnan – São José dos Campos/SP

Claudius D’artagnan is a graduate in Business Administration from OGE / SP, postgraduate in Business Administration from UNITAU/SP, postgraduate in Human Resources from UNITAU/SP, Specialized in Quality Management from J.U.S.E. (Japanese Union of Scientists and Engineers) and Professor of the Postgraduate Course in Quality Engineering at Fundação de Tecnologia Industrial ( Industrial Technology Foundation) – SP. Director of PROPAR Sistemas da Qualidade S/C Ltda. Also, he is the author of several books, among which are: Círculos de Qualidade (Quality Control Circles) – Ed. Nobel (1990); Qualidade e Participação (Quality & Participation) – Ed. Nobel (1991); Sensibilizando para a Qualidade ( Raising Awareness for Quality) – Ed. Qualitymark (1992); RH: Foco na Modernidade (Focus on Modernity – Co-Authorship) – Ed. Qualitymark (1992); Êxcelência em Serviços (Excellence in Services)- Ed. Qualitymark (1995); ABC da ISO 900 (ABC of ISO 9000) – Ed. Qualitymark (1998) and Missão: qualidade, uma autobiografia profissional (Mission: quality, a professional autobiography) (2016).

Érika Martín – Madrid/Spain

Ms. Martín has worked for small, medium and large companies as well as multinationals in Spain and Germany.   She has worked in several departments of the companies such as Customer Service, Administrative, Reception, until one day she reached the General Management attending the CEO and the Commercial & Marketing Director of EMEA, where she stayed for more than 10 years.   She is author of the personal blog “Anécddotas de Secretarias” (Secretary Jokes) created to share fun stories of the daily life at work.   She has been orienting and mentoring, in a personalized way, professionals who wish to improve their personal and professional skills.

Prof. Fábio Gomes Rocha – (Aracaju/SE)

He is a doctor fellow in Education at Unit, Master in Computer Science by the Universidade Federal de Sergipe (Federal University of Sergipe) – UFS, Assistant  Professor 1 at the Department of Computing of the Unit and researcher in Software Engineering, Free Software, Distance Learning and educational technology. Experienced in the field Computer Science, with emphasis on Systems Development for Distance Learning with approach on the following topics: information technology, software engineering, distance learning, and education. He holds Scrum Master and Scrum Professional certifications by ScrumAlliance. Editor-in-chief of the magazine “Interfaces: Exatas e tecnológicas. He is a member of Sociedade Brasileira de Computação (Brazilian Computer Society (SBC) and a member of Comitê Gestor da Comissão Especial de Sistemas de Informação – CE-SI (Steering Committee of SBC’s Special Information Systems Commission). He is  appraiser of college courses in Computing Science  at the Ministry of Education (MEC).

Fernando Andrade – São Paulo/SP

Lecturer and professor, Mr. Andrade dedicates himself to teach the effective use of technology in people´s daily lives.   He is a civil engineer, graduated from Universidade Mackenzie, a systems analyst by IBM and director of Pessoas e Tecnologia (People and Technology).   Author of several books published by Editora Nobel, with support of magazine “Você S.A.” A few years ago, taking advantage of his knowledge on technology, he decided to travel around the world utilizing the best apps for mobile phones.  His experiences are shared in his blog “www.pessoasetecnolgia.com.br/viagens”.

Jefferson Sampaio – Brasília/DF

Master’s in human Rights and Citizenship from Universidade de Brasília (UnB – University of Brasília), Specialist in Teaching of Higher Education, graduated in Social Sciences from Universidade Católica de Brasília (Catholic University of Brasília) and graduated in Bilingual Executive Secretariat from Faculdade Jesus Maria José (Jesus, Mary, and Joseph College). He is presently professor of Basic, Technical and Technology Education at Instituto Federal de Brasília (Federal Institute of Brasília – IFB) and he coordinates the course of Technology in the Secretariat of the institute. He is counselor of the Comitê de Secretariado Executivo do DF – COMSECDF (Executive Secretariat Committee). He carries out research in the areas of secretariat, advisory services, current methodologies, human rights education, education for citizenship and education for the youth and adult.

Kellen Torres – Brasília/DF

Executive Trilingual Secretary at Conselho Federal de Contabilidade (Federal Accounting Council) with more than ten years of experience. Graduated from UPIS, with an MBA in Assistance and Executive Secretariat from Centro Universitário Internacional Uninter (International University Center) and attending master’s degree in Human Resources and Knowledge Management at Universidad Internacional Iberoamericana. Founder of the company Torres Secretariado Remoto e Treinamentos. Professor, blogger and advocate for the appreciation of the Secretariat Profession.

Lala Deheinzelin – (São Paulo/SP)

A futurist, pioneer in creative and collaborative economy and creator of 4D Fluxonomy.  Highlighted among the top 3 futurists in Latin America. Named one of the 100 women in the world who are building a collaborative future.  Her works have been carried out in four continents on a path comprising several sectors: culture, corporations, governments, NGOs, development institutions, UN, collaborative networks. Presently she is advisor in innovation (products and processes to enable companies to adapt  to new tends).  She trains professionals with her own methodology: A Fluxonomia 4D (4D Fluxonomy) – futurism + new economies. Futurist since the 1990s. Creator of the “Create Futures” movement.  Founder of  Núcleo de Estudos do Futuro (Nucleus of Studies of the Future) at PUC/Millenium Project UN. She has published books and articles on Future and Creative Economy in several countries.

Michelle Soares – Brasília/DF

Attendee of Master´s degree in education at Universidade de Brasília (University of Brasília – UnB), Specialist in University Management from the same University, MBA in Executive Assistance from Centro Universitário Internacional Uninter (International University Center), Bachelor in Executive Secretariat and graduated in Professional and Technological Education from Instituto Federal de Brasília (Federal Institute of Brasília -IFB). She coordinates the course of Executive Bilingual Secretariat at UniProjeção in Taguatinga – DF.   Columnist of Executive News Magazine of São Paulo. She has been an executive secretary at UnB for eight years and a professor of secretariat in technical and higher education. Member of the Comitê de Secretariado Executivo do DF (Executive Secretariat Committee of the Federal District).

Dra. Patrícia Stafusa Sala Battisti – Toledo/PR

PhD in Business Management at Positivo University (UP/PR), a Master’s Degree in Applied Linguistics at State University of Campinas (Unicamp/SP). Bachelor’s Degree in Bilingual Executive Secretariat at Western Paraná State University (Unioeste/PR). Professor of Executive Secretariat Course and Professor of Management Advisory Post-Graduation Course. Academic Affairs Advisor of Unioeste/Toledo campus/PR. Professor Battisti is the Research Group vice leader in Bilingual Executive Secretariat (GPSEB) and a founding member of the Brazilian Association of Research in Secretarial Field (ABPSEC).

Susan Berkley – Nova Iorque/EUA

Susan Berkley is an American communications expert and author of “Speak To Influence: How To Unlock The Hidden Power of Your Voice”. A top voice over artist, she is the founder of The Great Voice Company, providing training in leadership communications for individuals and  companies worldwide at www.greatvoice.com. She received her certification as a  psychosociotherapist from the Faculdade Trilogica Keppe-Pacheco in Sao Paulo, Brazil and applies the therapeutic Keppean method in her workshops to help participants overcome blockages and  speak with eloquence, clarity and confidence. She lives in New York, travels frequently to Brazil and is a fluent speaker of Portuguese.

Dr. Valdemar W. Setzer – São Paulo/SP

He was one of the pioneers in teaching and in the research of Computer Science in Brazil.   He is Full Senior Professor at the Department of Computer Science of the Institute of Mathematics and Statistics of USP (IME).  He was visiting professor at the universities in Austin (Texas – USA) and Stuttgart in Germany. He has held several management positions at USP. He was the founder of the Electronic Computing Center (CCE) at USP and the Computer Education Center of IME. He has published twelve books in Brazil and abroad and standing out are “Meios Eletrônicos e Educação: uma visão alternative (Electronic Media and Education) (Publisher. Escrituras) and “Bancos de Dados: aprenda o que são, melhore seus conhecimentos, construa os seus” (Databases: learn what they are, improve your knowledge, build your own) (Publisher – Edgard Blücher). He was worked as a consultant in several companies such as SERPRO (governmental IT company), PRODESP (São Paulo’s IT company) and PROMON (engineering company). He has held a hectic schedule as a lecturer in philosophical, educational and scientific themes: www.ime.usp.br/~vwsetzer.

Zelda La Grange – Joanesburgo/África do Sul

Zelda la Grange was born in apartheid South Africa. After her secondary education, she completed a 3-year National Diploma. She started her career in 1992 at the Department of State Expenditure and in 1994 applied for a job in the Office of the first democratic Presidency. In 1999, President Mandela hand-picked her from his personal staff to remain in his services beyond retirement. Together with Professor Jakes Gerwel, Zelda was the only other founding staff member of the post-Presidential Office of Mr Nelson Mandela from where the Nelson Mandela Foundation was established.  Zelda served President Mandela in various capacities over 19 years including Executive Personal Assistant, Spokesperson, Manager of Stakeholder relations, Aide-de-camp and Manager of his private office until his death on 5 December 2013. She has been awarded by a number of organisations for her dedication and service to the late Nelson Mandela. She currently serves as the Patron for the First for Women Foundation, non-executive Director of the non-profit organisation Healing Hands and annually acts as a co-ordinator of Bikers for Mandela Day through which she pays tribute and disseminates the lessons learnt from her former boss in a charitable way. In February 2016 New York based Maven Pictures’ Trudie Styler, Celine Rattray and Jacqui Lewis obtained the rights of “Good Morning, Mr Mandela” for adaptation into film.

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